FAQ’s

 

How do I check availability and book?

You can check prices, availability, amend your current bookings, and make new bookings at any time on the Malvern Serenity App by downloading it below.

You can also book by clicking on the booking links on each page of the website, or by accessing the booking system directly here.

 

How can I change my appointment?

Log on to your app or online here, click on ‘my booking history’ and you can amend your bookings from here.

 

What is your Cancellation Policy

Please note we charge a cancellation fee of 50% of the full treatment value if an appointment is cancelled or rescheduled with less than 24 hours notice (no shows 100% charge).

 

I am interested in running a guest clinic?

We have some options for practitioners to run guest clinics here, click here for more info.